Privacy policy

Protecting Your Privacy

FOUND SURFACE, LLC. ("Company," "we," "us," or "our") is committed to protecting the privacy of personal information collected on our website. This Privacy Policy ("Policy") applies to U.S. websites that display or link to it. It describes the information we collect and how we use and disclose it. By using our website or services, you agree to this Policy. If you do not agree, please do not use our website or services.

Information Collection and Storage

We aim to minimize the information we collect and share.

  • Personal Information: We collect information you provide, including name, billing and shipping addresses, email, phone number. This occurs when you place an order or contact customer service. We also collect email addresses and zip codes for newsletter subscriptions, which can be unsubscribed from at any time. We also collect geolocation data. Contest and sweepstakes information use will be described in the rules of each event.

  • Usage Information: We collect data on website usage, traffic patterns, and site usage to improve our website and personalize your experience.

Cookies, Advertising, and Online Tracking

Like many websites, we use cookies to enhance user experience. Cookies enable us to retain shopping cart selections and send reminder emails. We use Google Analytics for usage analysis and targeted advertising. 

Use of Personal Information

We use your information to provide products and services, process orders, offer customer service, and personalize your experience. We may also contact you about sales, new products, and offers, unless you opt out.

Sharing Personal Information

We do not disclose your personal information to third parties, except as described in this policy. We may share information with service providers for marketing, analytics, payment processing, shipping, customer service, and fraud protection. These providers are contractually obligated to protect your information. We may also disclose information to comply with legal requests, protect our rights, or ensure safety. In corporate transactions, such as mergers or asset sales, information may be disclosed.

Use of Usage Information

Usage information helps us improve our website and personalize your experience. We may combine usage information with personal information to provide relevant content.

Data Security

We use reasonable security measures, including SSL encryption, to protect your information. Importantly, Found Surface does not store sensitive customer billing information. This information is securely stored and processed by our trusted third-party partners, which employ high-level security protocols. However, no data transmitted over the internet is guaranteed to be 100% secure. If you have an account, protect your password. Contact customer service for account cancellation or unauthorized use.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their privacy policies.  

Opting Out of Promotions

To opt out of promotional communications, email: hello@foundsurface.com.

Contact Us

For privacy-related questions, email: hello@foundsurface.com.

International Users

Our website is intended for U.S. users. We may transfer information to the U.S. for service provision. By using our website, you consent to this transfer.

Secure Shopping Guarantee

We use SSL encryption for secure transactions. Notify your credit card provider of unauthorized charges.  

Applicable Law and Jurisdiction

Ohio state law governs this Policy. Both parties consent to jurisdiction in Cleveland, OH.

Changes to This Policy

We will update this Policy as needed. Material changes will be posted before implementation. Please review this Policy periodically.

Privacy Notice for California Residents

California residents have additional rights under the CCPA.

  • Business Purposes: We collect and share information for auditing, security, debugging, research, and commercial transactions.

  • Information Sources: We collect information directly from you, automatically, and from third-party sources.

  • California Rights: You may request access to, deletion of, and information about your data. Contact customer service via email.

Last Updated: March 26, 2025